Knowledgable Staff with Experience Servicing Sachtler Tripod Fluid Heads & Sticks since 1996.
Our Technicians have been Factory Trained here in the U.S. as well as at Sachtler's Worldwide Headquarters located outside of Munich, Germany.
With 2,000+ Replacement Parts In Stock, we have the parts on-hand that are needed for routine repairs.
Our Normal turnaround time usually ranges from 3-10 business days based on our work load. We also offer Priority Service with an expedited turnaround time usually of 2-3 days. Priority Service allows our clients to red flag their equipment and send it to the head of the line, expediting the evaluation/repair process to get their unit back quicker.
Every repair is different, but the average routine repair cost for regular service is usually $300-$500 parts & labor. Some repairs might be less, some might be more, this is just an average. Until we are able to get our hands on the unit, that is the best guess estimate to go with.
We charge a flat labor rate for most repairs, parts are additional.
Flat Rate Labor Charges for routine repairs: $188/section for Regular Service and $290/section for Priority Service. The Pan, Tilt, Counter Balance and Sticks are each considered a section.
We repair the majority of Sachtler's entire line of DV, ENG & Cine fluid heads and sticks†. We repair all old and new 75mm & 100mm Bowl models and all newer 150mm Bowl models. Below is a list of the models we service:
There are a few select models we do not repair. For that list, please see this link: Sachtler Models We Do Not Service.
We do not repair the following older 150mm Bowl Sachtler Studio Series Equipment:
Sticks/Legs: Cracked or dented poles or moldings can sometimes be replaced on 75mm and 100mm standard duty sticks, otherwise the entire leg assembly will require replacement. There are multiple factors that go into the repair/replace determination, therefore we can not make that decision until we receive and evaluate the unit. Individual poles and leg moldings on 150mm sticks, 100mm heavy duty sticks and Hotpod models can generally not be repaired and require leg replacement.