Authorized Sachtler Tripod Head Repairs & Service

To Send Your Sachtler Product in for Repair

Simply complete our Repair Order Form and include it in the box with your shipment

Complete Our Repair Order Form
Expert Service

Expert Service

Knowledgable Staff with Experience Servicing Sachtler Tripod Fluid Heads & Sticks since 1996.

Factory Trained Personnel

Factory Trained Personnel

Our Technicians have been Factory Trained here in the U.S. as well as at Sachtler's Worldwide Headquarters located outside of Munich, Germany.

Parts In Stock

Parts In Stock

With 2,000+ Replacement Parts In Stock, we have the parts on-hand that are needed for routine repairs.

Fast Turnaround

Our Normal turnaround time usually ranges from 3-10 business days based on our work load.

We also offer Priority Service with an expedited turnaround time usually of 2-3 days. Priority Service allows our clients to red flag their equipment and send it to the head of the line, expediting the evaluation/repair process to get their unit back quicker.

Average Repair Costs

Every repair is different, but the average routine repair cost for regular service on a fluid head is usually ~$300-$500 parts & labor (~$225-$350 for sticks).

Some repairs might be less, some might be more, this is just an average.  Until we are able to get our hands on the unit, that is the best guess estimate to go with.

For Overhaul pricing, please see our FAQ's

For accessory only, minor repairs (spreaders, pan arms, etc.), we usually charge $50 labor plus parts (extensive repairs will be charged at a higher labor rate).

Labor Charges

We charge a flat labor rate for most repairs, parts are additional.

Flat Rate Labor Charges for routine repairs: $198/section for Regular Service and $297/section for Priority Service.  The Pan, Tilt, Counter Balance and Sticks are each considered a section.

Additional Labor Charges will apply for 150mm models and units with excessive or difficult issues.

Sachtler Models Serviced

We repair the majority of Sachtler's entire line of DV, ENG & Cine fluid heads. We repair all old and new 75mm & 100mm Bowl models and all newer 150mm Bowl models. Below is a list of the fluid head models we service:

Ace M
Ace L
Caddy
Cine 30HD
Cine 7+7HD
Cine 75HD
Cine DSLR
Dutch Head 35
DV1
DV2
DV2II
DV4
DV4II
DV4XD
DV6
DV6SB
DV8
DV8SB
DV10SB
DV10SB3+3
DV12
DV12TB
DV12SB
DV15
DV15SB
FSB2
FSB2T
FSB4
FSB4T
FSB6
FSB6T
FSB8
Panorama
Panorama 3+3
Panorama 7+7 (100mm)
Panorama Plus
Studio 9+9
Video 10
Video 14
Video 14II
Video 15P
Video 15SB
Video 18
Video 18II
Video 18III
Video 18P
Video 18S
Video 18SB
Video 18S1
Video 18 Dutch
Video 20
Video 20II
Video 20III
Video 20P
Video 20S
Video 20SB
Video 20S1
Video 25
Video 25II
Video 25P
Video 60P
Video 60P EFP
Video 60P Studio
Video 75P EFP
Video 75P Studio

There are a few select models we do not repair. For that list, please see this link: Sachtler Models We Do Not Service.

To Send Your Sachtler Product in for Repair

Simply complete our Repair Order Form and include it in the box with your shipment

Complete Our Repair Order Form

Have a Question?

Checkout our Sachtler FAQ's for a bunch of commonly asked questions with answers pertaining to Sachtler products.

Looking for New Sachtler Gear?

Checkout our Sachtler Sales Area as we are also an Authorized Sachtler Sales Dealer.

Looking for Replacement Parts?

We sell those too! Just enter the part number into the search box on our website for real-time price and availability. If you don't have a part number, you can checkout our Sachtler Exploded Parts Diagrams to located the number, then use our website to check price, availability and place your order.

Pre-Authorized Repair Amounts

Our Minimum Pre-Authorized Amount, excluding shipping, for Tripods & Fluid Heads is $258. If the actual cost of repair ends up being less than this amount, we will charge you the lower amount, but initially you must authorize at least this minimum.

A Pre-Authorized amount is a dollar figure that we are limited to before an estimate is given. Providing us with a pre-authorized amount, gives you and us, a feel for what costs are to be incurred. Example: If you give a pre-authorized amount of $500, and we can fix the unit for $400, we don't need to call you during the course of the repair to get approval and your unit is repaired while it's on the bench the first time around, nice and fast!

Estimates

If we anticipate that the repair will exceed your pre-authorized amount, we will send you a formal estimate via email.

Repair estimates that are declined for Sachtler equipment will be charged an evaluation fee equal to the flat labor rate plus return shipping.

For the majority of repairs, if we determine the unit is not economical for repair with regards to the cost of a new unit, we will offer a trade-in option where we will waive the evaluation fee, if a new unit is purchased through us.

Damaged Poles/Tubes on Sticks/Legs

Cracked or dented poles or moldings can sometimes be replaced on 75mm and 100mm standard duty sticks, otherwise the entire leg assembly will require replacement. There are multiple factors that go into the repair/replace determination, therefore we can not make that decision until we receive, evaluate and many times begin disassembly of the unit. Individual poles and leg moldings on 150mm sticks, 100mm heavy duty sticks and Hotpod models can generally not be repaired and require leg replacement.

Sachtler Models We Do Not Service

We do not repair the following older 150mm Bowl Sachtler Studio Series Equipment:

Video 30, 30II
Video 80, 80II
Video 90, 90FB
Studio 7+7
Studio II
Studio 80II
Flatbase Only Heads (no integrated bowl)
All Pedestals
OB2000/Cine2000 Sticks